Service Center
Service
Fast and reliable technical assistance
Service Center
Unilogo Robotics Service & Technical Support
Keep your machine under the manufacturer's care - even after the warranty ends.
The Unilogo Robotics service offering provides predictable, annually billed technical support that keeps your packaging equipment fully operational all year round. Instead of reacting to breakdowns once they happen, we focus on prevention, fast diagnostics, and close contact with engineers who know your machine inside out.
Immediate response - fast diagnosis and short fault-resolution times, powered by our proprietary AI-based PackGuru® system and personal remote support of our engineers.
Expertise straight from the manufacturer - service is delivered by engineers who know your machine and its software in every detail , with exellent training dedicated to your operators and maintenance team included in the agreement.
Why choose Unilogo Robotics service ?
Predictable cost, a single fixed annual fee instead of unplanned emergency expenses.
Prevention over repairs, an annual audit and preventive maintenance reduce the risk of failures and downtime.
Phone and remote support, a guaranteed 24/7 response time, on-site interventions, an annual technical audit, preventive maintenance, and training for operators and technicians.
We offer three levels of care, Standard, Advanced, and Premium - differing in response time and scope of support, so you can choose the right solution based on how critical each line is to your production.
Let's talk about caring for your machine
Get in touch with our After Sales team to learn more and choose the package that best fits your needs: serwis@unilogo.com.pl
Service Center
Submit support request
Our technical team is ready to help you minimize downtime and restore production efficiency as quickly as possible.
Anna Kamińska
Technical Assistance Specialist
T:+48 697 180 250
M: anna.kaminska@u2robotics.com
Tomasz Placzke
Technical Assistance Specialist
T:
mobile: 609 796 999
M: tomasz.placzke@u2robotics.com
Rafał Kuran
Aftersales Manager
M: rafal.kuran@u2robotics.com
Have a question?
Common questions you may have, providing clear and concise information to help you understand.
All support requests must be submitted in writing using the form available in the adjacent panel. Each submission should relate to a single issue, fault, or inquiry only. Please note that issues reported by phone are not recorded in our support system and therefore cannot be processed.
We strive to receive information through the most direct channel possible—straight from our customers, without unnecessary intermediaries. Our support system is designed to register and manage requests submitted directly by customers using the support form. Unfortunately, we are unable to forward requests internally. Therefore, if your request has been sent by email to another department within our company, we will still ask you to submit it using the form.
For equipment covered by warranty, response times are determined on a case-by-case basis. The service procedure is governed by the terms of the sales agreement applicable to the specific machine.
Unilogo Robotics Service & Support is a collaborative effort between two departments: Commissioning and After-Sales Support, bringing together a team of approximately 20 professionals. All team members are based at the company's headquarters in Piaseczno, Poland.
The Commissioning Department is responsible for fine-tuning new machines before they leave our factory and preparing them for Factory Acceptance Testing (FAT) and Site Acceptance Testing (SAT).
The After-Sales Support Department provides comprehensive post-sales services, including warranty and out-of-warranty support, spare parts and change parts supply, as well as machine upgrades and modernization solutions.
Our standard working hours are Monday to Friday, from 8:00 AM to 4:00 PM (CET/CEST), excluding Polish public holidays and other non-working days.
Your first point of contact will be one of our Technical Support Specialists. They will review your request, assign the appropriate category and priority, and assess the best course of action. Based on the outcome, we will either propose a solution, provide a quotation, or arrange an on-site visit or remote support session.o.
We aim to make the initial contact regarding technical issues within 72 business hours from the time your request is submitted via the support form.
If your machine is still covered by warranty and the service request is found to be valid, the service will be provided free of charge. However, if the issue is determined to have been caused by improper operation, misuse, or mechanical damage, the service will be charged in accordance with our current service rates.
For machines that are no longer covered by warranty, the cost of spare parts and service work is calculated individually. After reviewing your request, we will propose the most appropriate solution and provide you with a detailed quotation.
That depends on our current service schedule and workload. In many cases, technical issues can be resolved remotely. If an on-site visit is necessary, we first collect the essential information about the issue. This allows us to assign the most suitable specialist and ensure they arrive with the appropriate tools and spare parts to resolve the problem efficiently. If our schedule permits, we may be able to send a technician as early as the next business day.
Unfortunately not. Requests submitted directly to technicians by phone or email are not registered in our support system and therefore cannot be processed. All service requests must be submitted using the support form.
Yes. Subject to availability, we can provide electronic copies of operating manuals and selected component drawings. The scope of the documentation we provide is limited to individual documents and depends on their availability in our archives. Please note that we do not provide complete project documentation or comprehensive technical documentation packages.
Yes, absolutely. We can provide a paid feasibility assessment of your new project (typically around 4 hours), perform tests and trials on similar machines at our facility, and offer technical support and on-site assistance during the commissioning of your production line with the new component.
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